1. Order Processing
Once bookstore purchasing becomes available, orders will be processed after successful payment and order confirmation.
Processing times may vary depending on product availability, order volume and other operational factors.
2. Delivery Options
Available delivery methods will depend on the customer's location, the books ordered and the delivery services available for that destination.
Where applicable, customers will be shown the available delivery options and associated charges before completing their purchase.
3. Estimated Delivery Times
Estimated delivery times will be displayed or communicated where available before or after an order is placed.
Delivery estimates are not guaranteed unless specifically stated otherwise.
Actual delivery times may be affected by weekends, holidays, customs procedures, weather, carrier delays and other circumstances outside MyBooks' reasonable control.
4. International Delivery
MyBooks is being developed with customers in different parts of the world in mind.
International delivery availability will depend on the destination, applicable carrier services, product availability and operational requirements.
Where international orders are supported, customers may be responsible for applicable customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.
5. Order Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking information is normally provided by the relevant delivery provider and may take some time to update after dispatch.
6. Delivery Delays or Problems
If an order is delayed, lost, damaged or delivered incorrectly, customers should contact MyBooks support so that the matter can be investigated.
We may work with the relevant delivery provider to resolve delivery issues.
Nothing in this policy limits consumer rights that cannot legally be excluded.
7. Contact MyBooks
For delivery questions or order assistance, please contact our customer support team.