1. Return Eligibility
When returns become available, customers may be eligible to request a return where a book arrives damaged, defective, incorrect or otherwise qualifies under the applicable return terms.
Books should generally be returned in the condition required by the applicable return instructions.
2. Damaged or Incorrect Books
If you receive a damaged or incorrect book, please contact MyBooks customer support as soon as reasonably possible.
We may request information such as your order number, description of the issue and photographs of the affected book to help us investigate the request.
Where appropriate, we may arrange a replacement, return or refund according to the circumstances and applicable law.
3. How to Request a Return
Return requests should be submitted through the customer support channel provided by MyBooks.
Please include:
- Your name and contact information.
- Order number or purchase reference.
- The book or item concerned.
- A clear description of the issue.
- Supporting photographs or information where requested.
4. Refunds
Where a refund is approved, the refund will generally be processed through the applicable payment method or payment provider used for the original transaction, where technically possible.
The time required for funds to appear in a customer's account may depend on the payment provider and the customer's financial institution.
Approved refunds may be subject to applicable return, delivery and order conditions.
5. Non-Returnable Items
Certain products or circumstances may not qualify for return or refund, subject to applicable law.
Any specific exclusions will be clearly communicated when the relevant products and purchasing services are available.
6. Legal Rights
Nothing in this policy is intended to remove or limit any consumer rights that cannot legally be excluded under the laws applicable to a customer's purchase.
7. Contact MyBooks
If you have questions about returns, refunds or an order issue, contact MyBooks customer support.